Letters from customers

“We are writing to thank you for the excellent quality of workmanship on the restoration of our mother’s home after the fire. The severity of the damage to the house required complete replacement of all interior walls, flooring including a substantial number of floor joists, complete plumbing, heating and air conditioning systems, repair of the fireplace, all the windows, interior and exterior doors.

We found you and your staff to be very professional, accessible and cooperative. Your flexibility in incorporating several last minute changes was greatly appreciated. We especially want to commend you on the innovative approaches used to resolve several difficult problems that arose during the construction.

In closing, we would like to say it was a pleasure working with you and we would highly recommend your company to anyone who requires quality workmanship.”

“Enclosed please find a check. This check represents the final chapter in the successful restoration of our house from fire damages. The project met its cost and schedule goals as well as providing a high quality job. We’ve gotten many complements on the house during the past year. All this was due to good planning, control of material deliveries and careful execution. It was my pleasure to work with you two and the rest of your crews. Please pass on our complements to them as well. Best of luck in the future.”

“Concerning the fire re-construction work that your firm has recently completed at The Townhomes of Eastbrooke, please accept this letter as verification of the following facts. As the Property Manager I made weekly progress inspections of the work performed on the building that suffered the fire loss. All repairs were accomplished in accordance with the specifications outlined in the contract between your organization and The Townhomes of Eastbrooke.

As invoices were presented to Eastbrooke for work completed, payments were made immediately due to the nature of the weekly inspection process as well as our agreement for payments. Your total dedication to completing this project as well as your personal attention to all those “little” details was always appreciated. The extra services which you performed and never charged for shows the intense commitment that you bring to each project. I enjoyed our working relationship and was totally pleased with your performance.”

“On January 28, 1995, fire swept through the home of my ex-wife in Macedon, New York. Except for some pets who were killed, no one was injured. The entire house was judged to be a total loss by both the insurance company and the public adjuster (whom I hired as my representative with the insurance company). Smoke, fire and water had completely destroyed the interior and the roof. Every room of the house was either totally destroyed or severely damaged. Blackened and burned, clothes, pictures, toys and belongings of all kinds were either lost or damaged by smoke, fire and water. The entire structure would have to be raised. Needless to say, Debbie was devastated. She had lost everything.

As co-owner, I undertook to rebuild the home and began gathering bids from various builders around the area. I was about ready to select a builder when the public adjuster recommended that I consider Van Scott Builders. As first I was quite skeptical because Van Scott had prepared the reconstruction cost estimates for my insurance company. Having never had to manage the recovery of a loss this great, I was determined to select a builder who would deliver the best quality for the least cost. And after having met with Paul Van Scott and speaking with some of his previous clients (all of whom had nothing but praise for Van Scott Builders), I was impressed. The professional and patient delivery of Paul’s proposed rebuilding plan was complete, detailed and persuasive. Clearly they were the company best able to get the job done.

Today, I am satisfied and thoroughly confident that the decision to give his company my business was the right one. My first impression of Van Scott Builders has been my lasting one. An experienced local business whose owners and employees work hard to earn the trust and respect of their customers through honesty, hard work and craftsmanship. Their first order of business is to satisfy the customer. Their employees are skilled and conscientious workers. I am indeed impressed by the quality of the workmanship from start to finish: from the tear down of the burned out structure to the roughing, framing, electrical, plumbing and dry walling of the new, to the detail work executed throughout the latter stages of the rebuilding effort. Throughout the project, Paul insisted that we meet with him at least once a week. That is his way of guaranteeing a mutual and continuous understanding of the efforts progress.

The project was completed on schedule as promised. Thanks to Van Scott, Debby and my children now live in a beautiful new home. I would like to take this opportunity to extend my thanks to all employees at Van Scott Builders. I highly recommend Van Scott to anyone in need of a builder. They are trustworthy, speak plainly, take pride in their work and deliver what they promise.”